terms

TERMS & CONDITIONS

These Terms & Conditions (“Terms”) govern your use of the Gemma’s Jewelry Edit website, including gemmasedit.com (the “Website”), and your purchase or use of products and services offered by Gemma’s Jewelry Edit (“Gemma’s,” “we,” “us,” or “our”).

Please read these Terms carefully before using our Website or placing an order. By accessing the Website, purchasing a product, requesting a service, or otherwise using our services, you agree to these Terms and to any policies referenced in them, including our Shipping Policy, Return Policy, and Privacy Policy.

If you do not agree to these Terms, please do not use the Website or our services.

1. ABOUT GEMMA’S JEWELRY EDIT

Gemma’s Jewelry Edit is a Texas-based fine jewelry retailer offering solid gold jewelry, including new, vintage, sourced, and limited-quantity pieces, as well as select jewelry services including resizing, engraving, repairs, sourcing, and bespoke or custom work.

Products may be sourced or manufactured in various countries, including the United States, Italy, Dubai/UAE, Hong Kong, and other locations. The origin of an individual product, when provided, refers to the origin represented for that particular piece and should not be interpreted as the origin of all Gemma’s products.

2. ELIGIBILITY

You must be at least 18 years old and legally capable of entering into a binding contract to place an order through our Website. By placing an order, you represent that you meet these requirements..

You are responsible for ensuring that all information submitted to us, including your name, email address, billing information, shipping address, ring or bangle size, engraving instructions, and other order details, is complete and accurate.

3. PRODUCTS & JEWELRY INFORMATION

We make reasonable efforts to describe and photograph our jewelry accurately.

Because jewelry is photographed under lighting and viewed on different screens and devices, the appearance of gold color, stones, finishes, textures, and other details may vary slightly from their appearance in person.

Measurements, dimensions, chain lengths, widths, weights, and similar specifications identified as approximate are provided as reasonable estimates. Handmade, vintage, individually manufactured, or weight-based jewelry may have minor variations from one piece to another.

Gold jewelry is described according to its represented karat or fineness. Unless expressly stated otherwise in a product listing, Gemma’s jewelry offered as gold jewelry is solid karat gold rather than gold-plated, gold-filled, or vermeil.

Gold purity and physical construction are separate characteristics. A piece may be made of karat gold while having a solid, semi-solid, or hollow construction. Where construction is material and known to us, we aim to describe it accurately.

Natural variations, manufacturing characteristics, solder points, surface variations, patina, minor scratches, signs of age, and other characteristics may occur, particularly in vintage or previously owned jewelry. These characteristics do not necessarily constitute defects.

4. VINTAGE & ONE-OF-A-KIND JEWELRY

Vintage and previously owned jewelry may show signs of age, wear, previous repair, polishing, alteration, or other characteristics consistent with its history.

We make reasonable efforts to disclose material condition information known to us. Photographs form part of the product description, and we encourage customers to review all photographs and descriptions carefully before purchasing.

Because many vintage and one-of-a-kind pieces cannot be replaced with an identical item, availability is not guaranteed until an order has been accepted.

5. PRODUCT AVAILABILITY

Many Gemma’s pieces are one-of-a-kind, vintage, limited-production, or available in very small quantities.

Placing an item in your cart does not reserve it. Products may become unavailable before checkout is completed.

On rare occasions, an item may sell simultaneously through different sales channels or may otherwise become unavailable after an order is submitted. If we are unable to fulfill your order, we may cancel the affected item and refund the amount paid for that item to the original payment method.

6. ORDERS & ACCEPTANCE

Submitting an order constitutes an offer to purchase the products in your order.

An automated order confirmation acknowledges that we received your order but does not necessarily constitute final acceptance.

We reserve the right, to the extent permitted by law, to accept, decline, or cancel an order for legitimate reasons, including:

• product unavailability;
• suspected fraud or unauthorized payment activity;
• inaccurate pricing or product information;
• inability to verify payment or customer information;
• shipping restrictions;
• suspected resale, abuse, or misuse of our Website or policies; or
• an error affecting the order.

If we cancel an order after payment has been collected and no product is provided, we will refund the applicable amount to the original payment method.

7. PRICING

All prices are listed in U.S. dollars unless otherwise stated.

Fine jewelry pricing may reflect numerous factors, including gold content, weight, karat, craftsmanship, sourcing, design, age, rarity, stones, manufacturing costs, and prevailing precious-metal markets.

Gold prices and jewelry prices may change without notice. A later increase or decrease in the market price of gold does not entitle a customer to a price adjustment on a completed purchase.

We reserve the right to correct typographical, pricing, product-description, promotional, or other errors. If an error materially affects an order you have already submitted, we may contact you before fulfillment to provide the correct information and, where appropriate, allow you to proceed or cancel.

Applicable sales tax and shipping charges are calculated separately where required.

8. PAYMENT

Payment must be successfully authorized before an order is fulfilled.

We may use third-party payment processors to process transactions. Your use of those payment services may also be subject to the provider’s own terms and privacy practices.

If an installment or buy-now-pay-later service is offered, that financing arrangement is between you and the applicable third-party provider and may be subject to separate terms.

Orders purchased using an installment-payment method are eligible for exchange or store credit only, subject to our Return Policy.

9. SHIPPING & DELIVERY

Shipping options, rates, and estimated delivery times are provided at checkout or in our Shipping Policy.

Orders shipped within the United States may be insured and may require a signature upon delivery.

Delivery dates and transit times are estimates, not guarantees. Carrier delays, weather, service interruptions, holidays, security procedures, customs processing, and other circumstances outside our reasonable control may affect delivery.

Customers are responsible for providing a complete and accurate delivery address. We are not responsible for delays or losses resulting from incorrect or incomplete information supplied by the customer, subject to applicable law and carrier claim procedures.

Once a shipment is marked delivered, any report of non-receipt should be made to us promptly so that we can assist with the applicable carrier or insurance process.

10. INTERNATIONAL ORDERS

Where international shipping is offered, the customer is responsible for complying with the laws and import requirements of the destination country.

Unless expressly stated otherwise at checkout, customs duties, import taxes, brokerage charges, VAT, and other destination-country fees are the responsibility of the recipient.

Customs processing may delay delivery. We are not responsible for delays caused by customs authorities or for charges imposed by the destination country.

11. RETURNS & EXCHANGES

Returns are governed by our Return Policy, which is incorporated into these Terms.

Unless otherwise stated in the applicable Return Policy:

• A return must be requested and dropped off with the applicable carrier within 7 days of delivery.

• Returned items must be unworn, unaltered, in their original condition, and returned with all original packaging.

• All returned merchandise is subject to inspection.

• Authorization to send an item back does not constitute approval of a refund.

• Installment-payment orders are eligible for exchange or store credit only.

• Bespoke designs, sale items, gift cards, earrings, and items that have been engraved or resized are final sale and non-refundable.

Online purchases must follow the return instructions provided after a return request is approved.

In-store purchases must be returned to the original store location.

Nothing in our Return Policy limits any non-waivable rights or remedies available under applicable law.

12. ENGRAVING, RESIZING & ALTERATIONS

Please carefully review all sizing, spelling, dates, initials, symbols, and other personalization instructions before submitting them.

Once an item has been engraved, resized, personalized, altered, or otherwise modified at the customer’s request, it is final sale and non-refundable, except to the extent otherwise required by applicable law.

Because resizing and jewelry work involve hand-finishing, minor evidence of workmanship may be present and does not necessarily constitute a defect.

Estimated service times are estimates and may vary depending on the piece and the work required.

13. BESPOKE & CUSTOM ORDERS

Bespoke, custom-made, specially sourced, commissioned, or personalized jewelry is created or obtained specifically for the customer and is final sale unless otherwise agreed by us in writing or required by applicable law.

Deposits and payments associated with custom work may become non-refundable once sourcing, design, manufacturing, engraving, resizing, or other work has begun, as disclosed to you for the applicable project.

Design renderings, sketches, photographs, measurements, or digital representations are intended to communicate the design concept. Handmade jewelry may have reasonable variations from a rendering or reference image.

Any timeline provided for custom work is an estimate unless we expressly agree in writing to a guaranteed completion date.

14. CUSTOMER-SUPPLIED SIZING & INFORMATION

The customer is responsible for providing the correct ring size, bangle size, chain length, engraving text, shipping address, and other specifications requested for an order.

Sizing systems and fit can vary depending on the design, width, shape, construction, and individual preference.

We are not responsible for an incorrect fit resulting from measurements or sizing information supplied by the customer. Additional resizing or modification, when possible, may be subject to additional charges.

15. REPAIRS & JEWELRY SERVICES

When jewelry is submitted for repair, resizing, engraving, cleaning, inspection, or another service, we will use reasonable care in handling the item.

Certain jewelry—particularly vintage, hollow, previously repaired, stone-set, worn, or structurally compromised pieces—may carry inherent risks when repaired or altered. We may decline work that we reasonably believe cannot be performed safely or appropriately.

We may notify you if additional work becomes necessary after inspection and obtain approval before performing materially additional chargeable work.

Any service-specific estimate, limitation, or authorization provided when jewelry is accepted for service will form part of the agreement for that service.

16. NATURAL, MAN-MADE & TREATED STONES

Where jewelry contains gemstones or other decorative materials, we aim to describe those materials accurately based on the information reasonably available to us.

When a stone is represented as man-made, laboratory-created, simulated, treated, natural, or otherwise specially characterized, the applicable product description should be reviewed before purchase.

Unless expressly stated otherwise, product descriptions should not be interpreted as independent gemological laboratory reports or appraisals.

17. CARE, WEAR & MAINTENANCE

Fine jewelry is not indestructible.

Scratching, bending, denting, stretching, stone loosening, clasp wear, chain breakage, surface changes, and other wear may occur through normal use, impact, improper storage, chemical exposure, or handling.

Customers should use appropriate care based on the design, construction, karat, stones, and intended use of the piece.

Damage caused by accident, misuse, improper care, unauthorized alteration, or ordinary wear and tear is not considered a manufacturing defect.

18. PROMOTIONS & DISCOUNTS

Promotional codes, discounts, gifts, and special offers are subject to the terms communicated with the applicable promotion.

Unless expressly stated otherwise, promotions:

• cannot be combined;
• have no cash value;
• cannot be applied retroactively to completed purchases; and
• may be modified or discontinued before an order is placed.

We reserve the right to cancel or refuse a promotion that has been used fraudulently, improperly, or contrary to its stated terms.

19. GIFT CARDS & STORE CREDIT

Gift cards and store credit may be subject to additional terms disclosed at issuance or purchase.

Gift cards are final sale and are not redeemable for cash except where required by law.

Store credit has no cash value and cannot be transferred or redeemed for cash except where required by applicable law.

20. INTELLECTUAL PROPERTY

The Website and its content—including photographs, product photography, videos, graphics, logos, branding, product descriptions, written copy, designs, layouts, and other original content—are owned by or licensed to Gemma’s Jewelry Edit and are protected by applicable intellectual-property laws.

You may use the Website for personal, non-commercial purposes only.

You may not reproduce, download for commercial use, republish, modify, distribute, scrape, systematically extract, sell, imitate, or commercially exploit our Website content without prior written permission.

References to third-party designers, brands, design traditions, or trademarks are for identification or descriptive purposes only unless an affiliation is expressly stated. Such references do not imply sponsorship, authorization, endorsement, or affiliation.

21. CUSTOMER CONTENT

If you voluntarily submit photographs, reviews, testimonials, videos, or other content to us for publication or expressly authorize us to share that content, you represent that you have the right to provide it.

Any permission to use customer content will be subject to the scope of the permission provided by the customer and applicable law.

22. WEBSITE USE

You agree not to:

• use the Website for unlawful or fraudulent purposes;
• attempt to gain unauthorized access to the Website, accounts, servers, or systems;
• interfere with the operation or security of the Website;
• introduce malicious software or code;
• use automated systems to scrape or systematically extract Website content without permission;
• impersonate another person; or
• use the Website in a manner that infringes another person’s rights.

We may restrict or terminate access where reasonably necessary to protect our business, customers, Website, or legal rights.

23. THIRD-PARTY SERVICES & LINKS

Our Website may contain links to or integrations with third-party services, including payment providers, installment-payment providers, shipping carriers, social-media platforms, and other websites.

Those services are operated independently and may be governed by separate terms and privacy policies.

We are not responsible for the content or operation of third-party websites or services except to the extent required by applicable law.

24. PRIVACY

Personal information collected through our Website or services is handled according to our Privacy Policy.

By providing information to us, you represent that the information is accurate and that you are authorized to provide it.

25. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the Website is provided on an “as is” and “as available” basis.

We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free.

Nothing in these Terms excludes any warranty, right, or remedy that cannot lawfully be excluded.

26. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Gemma’s Jewelry Edit will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Website or purchase or use of our products or services where such damages may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, or limits any non-waivable rights or remedies available to a consumer under applicable law.

27. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Gemma’s Jewelry Edit harmless from third-party claims, damages, liabilities, and reasonable costs arising directly from your unlawful misuse of the Website, your infringement of another person’s rights, or your material violation of these Terms.

This provision does not require you to indemnify us for our own unlawful conduct, negligence, or other liability that cannot legally be shifted to you.

28. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for a delay or failure to perform caused by circumstances outside our reasonable control, including severe weather, natural disasters, fire, war, civil unrest, governmental action, transportation disruption, carrier interruption, customs delays, labor disruption, telecommunications failures, or widespread service outages.

If such an event materially affects an order, we will make reasonable efforts to communicate with the customer and determine an appropriate resolution.

29. GOVERNING LAW

These Terms and your use of the Website are governed by the laws of the State of Texas and applicable federal law, without regard to conflict-of-law principles.

Subject to any rights or venue requirements that cannot legally be waived, disputes arising from these Terms, the Website, or a transaction with Gemma’s Jewelry Edit will be handled in the appropriate state or federal courts located in Texas.

30. CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes to our business, services, policies, or applicable law.

The Terms in effect when an order is placed will generally govern that transaction. Updated Terms will become effective when posted to the Website unless otherwise stated.

Your continued use of the Website after updated Terms become effective constitutes acceptance of the revised Terms as they apply to future use of the Website.

31. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary, and the remaining provisions will remain in effect.

32. NO WAIVER

Our failure or delay in enforcing a provision of these Terms does not waive our right to enforce that provision or any other provision later.

33. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return Policy, applicable product or service terms, and your order confirmation, constitute the agreement between you and Gemma’s Jewelry Edit concerning your use of the Website and applicable purchases.

If a specific written agreement for a bespoke commission, repair, sourcing request, or other service conflicts with these general Terms, the specific written agreement will control with respect to that service.