Privacy policy
Gemma’s Jewelry Edit (“Gemma’s,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit gemmasedit.com (the “Website”), make a purchase, visit or purchase from us in person, request a jewelry service, communicate with us, subscribe to marketing communications, or otherwise interact with Gemma’s.
By using our Website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
The personal information we collect depends on how you interact with us.
We may collect the following categories of information:
Contact Information
Your name, email address, telephone number, billing address, shipping address, and other contact information you provide.
Order & Transaction Information
Information relating to products you purchase or consider purchasing, order history, transaction details, shipping and delivery information, returns, exchanges, store credit, gift cards, and communications concerning your orders.
Jewelry Service Information
Information you provide when requesting resizing, engraving, repair, sourcing, bespoke, custom, or other jewelry services. This may include ring or bangle sizes, engraving text, design preferences, reference photographs, measurements, customization instructions, and information necessary to complete the requested service.
Payment Information
Payment information necessary to complete a transaction.
Payments made through our Website are processed by third-party payment providers. We generally do not directly store complete payment-card numbers submitted through our online checkout.
Account Information
If account functionality is available and you create an account, we may collect your login information, account preferences, saved addresses, order history, and other information associated with your account.
Communications
Information you provide when you contact us by email, telephone, Website forms, social media, direct message, virtual appointment, in-store communication, or other methods.
This may include customer-service requests, questions, feedback, reviews, photographs, videos, and other content you choose to provide.
Website & Device Information
When you use our Website, we and service providers supporting the Website may automatically collect certain information such as your IP address, browser type, device type, operating system, referring pages, pages viewed, interactions with the Website, approximate location derived from an IP address, and similar technical or usage information.
Marketing Information
We may collect your marketing preferences and information concerning your interaction with our marketing communications, advertisements, or promotional campaigns.
2. HOW WE COLLECT INFORMATION
We may collect personal information:
• directly from you when you make a purchase, create an account, contact us, visit us in person, request a service, subscribe to communications, participate in a promotion, or otherwise provide information to us;
• automatically when you browse or interact with our Website through cookies and similar technologies;
• from service providers that help us operate our business, Website, payments, shipping, marketing, fraud prevention, analytics, or customer service; and
• from other sources where permitted by applicable law.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• process and fulfill purchases;
• process payments and refunds;
• arrange shipping, delivery, and insurance;
• provide order confirmations and transactional communications;
• process returns, exchanges, and store credit;
• provide resizing, engraving, repairs, sourcing, bespoke work, and other jewelry services;
• communicate with you about an order, appointment, inquiry, or service request;
• provide customer service;
• maintain customer accounts and transaction records;
• detect, investigate, and help prevent fraud, unauthorized transactions, security incidents, and other potentially unlawful activity;
• operate, maintain, troubleshoot, secure, and improve our Website and services;
• understand how customers interact with our Website;
• personalize your experience where appropriate;
• send marketing or promotional communications where permitted by law;
• measure the effectiveness of our advertising and marketing;
• administer promotions or special offers;
• protect our rights, property, customers, business, and Website;
• comply with tax, accounting, legal, regulatory, insurance, and recordkeeping requirements; and
• establish, exercise, or defend legal claims.
We may also use information for another purpose disclosed to you when the information is collected or with your consent where required.
4. SHOPIFY & SHOP PAY
Our online store is hosted through Shopify, which provides the e-commerce platform that allows us to offer products and services through our Website.
When you browse our Website, place an order, or otherwise interact with our online store, Shopify may process personal information in connection with providing its services to us.
If you choose to use Shop Pay, Shopify may collect and process information necessary to provide Shop Pay, including information associated with your account, contact information, shipping and billing information, and payment information.
Shopify and Shop Pay may process personal information in accordance with Shopify’s own privacy policies and terms.
5. PAYMENT PROCESSING
Online payments are processed through payment services made available through Shopify.
Payment providers may collect and process payment-card details, billing information, transaction information, fraud-prevention information, and other information necessary to process and secure a transaction.
Gemma’s Jewelry Edit does not directly store complete payment-card numbers submitted through our online checkout.
If you use Shop Pay, your payment and account information may be stored and processed by Shopify in accordance with Shopify’s applicable terms and privacy practices.
6. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information when reasonably necessary to operate our business and provide products and services to you.
Categories of recipients may include:
Shopify & E-Commerce Services
Shopify provides our online-store platform and related e-commerce functionality, including Shop Pay where selected by the customer.
Payment Providers
To process purchases, refunds, payment authorizations, and fraud-prevention activities.
Shipping, Delivery & Insurance Providers
To prepare, ship, track, insure, deliver, investigate, or process claims relating to an order.
Business & Technology Service Providers
Providers that assist us with Website operation, data storage, communications, security, fraud prevention, or other services necessary to operate our business.
Professional Advisers
Such as accountants, attorneys, insurers, and other professional advisers where reasonably necessary.
Government, Regulatory & Law-Enforcement Authorities
Where disclosure is required or permitted by applicable law, legal process, court order, or governmental request, or where reasonably necessary to protect our legal rights or the safety of others.
Business Transactions
Personal information may be disclosed or transferred in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, or other business transaction, subject to applicable law.
We do not disclose personal information merely because another company requests it. We disclose information as reasonably necessary to operate our business, fulfill customer transactions, comply with legal obligations, or as otherwise permitted or required by law.
7. SALE OF PERSONAL INFORMATION & TARGETED ADVERTISING
Gemma’s Jewelry Edit does not sell personal information for money.
We do not currently use customer personal information for targeted advertising through third-party advertising platforms.
Our Website is operated through Shopify, and Shopify may independently process certain information in accordance with its own privacy policies and services. Shopify’s processing is governed by its applicable terms and privacy notices.
If our practices change in the future, we will update this Privacy Policy and provide any notices, choices, or opt-out rights required by applicable law.
8. COOKIES & SIMILAR TECHNOLOGIES
Our Website and Shopify may use cookies and similar technologies necessary to operate and secure our online store and provide Website functionality.
These technologies may be used to:
• maintain shopping-cart and checkout functionality;
• remember certain preferences;
• maintain account or Shop Pay functionality where applicable;
• help prevent fraud and maintain security;
• understand basic Website performance and functionality; and
• provide other features necessary to operate our Shopify storefront.
You may be able to control certain cookies through your browser or available Website privacy settings. Disabling necessary cookies may prevent portions of the Website, checkout, or Shop Pay from functioning properly.
9. MARKETING COMMUNICATIONS
If you voluntarily subscribe to marketing communications from Gemma’s Jewelry Edit, we may use the contact information you provide to send you information about new arrivals, collections, promotions, events, services, or other Gemma’s updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.
Opting out of marketing does not prevent us from sending non-promotional communications relating to an order, payment, shipment, return, repair, custom project, security matter, or another service you requested.
10. CUSTOMER CONTENT & SOCIAL MEDIA
If you voluntarily send us photographs, videos, reviews, testimonials, or other content, we may retain that information in connection with our communications with you or the purpose for which it was provided.
We will not treat the fact that you tagged, mentioned, or contacted Gemma’s through social media as unlimited permission to use your content for advertising.
Where we wish to use identifiable customer-created content for promotional purposes beyond what is reasonably expected from the way it was submitted, we may request permission where appropriate.
Your interactions with social-media platforms are also subject to the privacy policies and practices of those platforms.
11. DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business and legal purposes.
Retention periods may vary depending on the type of information and may take into account:
• the duration of our relationship with you;
• fulfillment of orders and services;
• returns, repairs, warranties, disputes, or customer-service matters;
• tax, accounting, and financial recordkeeping requirements;
• fraud prevention and security;
• insurance requirements;
• contractual obligations; and
• applicable statutes of limitation or other legal requirements.
When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law and our operational practices.
12. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information under our control.
We also rely on third-party platforms and service providers, including our e-commerce and payment providers, to maintain security appropriate to the services they provide.
No website, electronic transmission, payment system, or method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
If we become aware of a data-security incident affecting personal information, we will take steps appropriate to the circumstances and provide notifications where required by applicable law.
13. YOUR PRIVACY RIGHTS
Depending on where you live and subject to applicable law, you may have rights concerning your personal information.
These may include the right to:
• confirm whether we process personal information about you;
• request access to certain personal information;
• request correction of inaccurate personal information;
• request deletion of certain personal information;
• obtain a portable copy of certain information;
• opt out of certain processing involving targeted advertising, sale, or sharing of personal information; and
• appeal certain decisions regarding a privacy request where applicable law provides that right.
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before completing certain requests. We may also retain information where necessary or permitted by law, including transaction, tax, fraud-prevention, dispute, or legal records.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
14. TEXAS PRIVACY RIGHTS
Texas residents may have rights under the Texas Data Privacy and Security Act and other applicable Texas privacy laws, subject to the scope, applicability, and exceptions of those laws.
Where applicable, those rights may include requesting access to, correction of, or deletion of personal data; obtaining certain personal data in a portable format; and opting out of certain processing for targeted advertising, sale of personal data, or qualifying profiling.
Privacy requests may be submitted using the contact method identified in the Contact Us section below.
If applicable law gives you a right to appeal our decision regarding a privacy request, you may submit an appeal through the same contact method and identify your request as a “Privacy Appeal.”
If an appeal is denied, Texas residents covered by the applicable law may have the right to submit a complaint to the Texas Attorney General.
15. OTHER U.S. STATE PRIVACY RIGHTS
Residents of certain other U.S. states may have additional privacy rights under the laws of their state.
Where an applicable state privacy law provides rights concerning access, correction, deletion, portability, sale, sharing, targeted advertising, or other processing of personal information, we will honor those rights to the extent they apply to us.
We may provide additional state-specific disclosures or privacy controls where required.
16. CHILDREN’S PRIVACY
Our Website and services are intended for adults and are not directed to children under 13.
We do not knowingly collect personal information online from children under 13 in circumstances subject to the Children’s Online Privacy Protection Act.
If we learn that personal information from a child was collected in circumstances where parental consent or another legal requirement applied and was not satisfied, we will take appropriate steps consistent with applicable law.
Our requirement that a customer be at least 18 years old to place an order is addressed separately in our Terms & Conditions.
17. INTERNATIONAL USERS
Gemma’s Jewelry Edit is based in the United States.
If you access our Website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate.
Privacy and data-protection laws in those jurisdictions may differ from the laws where you live.
Where applicable law imposes specific requirements concerning international transfers of personal information, we will address those requirements as applicable to the relevant processing.
18. THIRD-PARTY WEBSITES & SERVICES
Our Website may contain links to third-party websites, services, applications, payment providers, social-media platforms, or other resources that we do not control.
This Privacy Policy does not govern the privacy practices of independent third parties.
We encourage you to review the privacy policies of third parties before providing personal information to them.
19. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, legal requirements, or other circumstances.
Where required by applicable law, we will provide additional notice or obtain consent before a material change takes effect.
20. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or wish to submit a privacy request, please contact us using the contact information provided on our Website.
Gemma’s Jewelry Edit
San Antonio, Texas
gemmasedit.com
