FAQs
Orders
Is the jewelry solid gold?
Yes, all pieces offered by Gemma’s Jewelry Edit are made from solid 10k, 14k, 18k, or 21k gold. Gemma's Jewelry Edit does not use vermeil or gold-plated metals.
Where does Gemma’s Jewelry Edit ship to?
Gemma’s Jewelry Edit currently offers domestic shipping within the United States. All orders are fulfilled and shipped from our U.S. location.
How long will my order take to process?
Orders are processed within 1–3 business days. If your item requires engraving, resizing, or other customization, please allow an additional 5–7 business days for preparation.
Does Gemma’s Jewelry Edit offer engraving?
Yes — complimentary in-house engraving is available on select pieces.
Gemma’s Jewelry Edit can engrave initials, dates, or short phrases (up to 15 characters) in classic or script fonts. Engraving adds 1–3 business days to your order timeline.
Please include engraving details in the notes section at checkout or email within 1 hour of placing your order.
Please note: Engraved pieces are non-refundable.
Does Gemma’s Jewelry Edit offer resizing?
Yes — Gemma’s Jewelry Edit offers in-house resizing on select rings and bangles.
If a piece is eligible for resizing, this will be noted in the product description. Turnaround time is approximately 5–7 business days.
Please Note: Resized pieces are non-refundable and not all vintage pieces can be resized due to stone placement or design. For questions, please contact us at info@gemmasjewelryedit.com before purchasing.
Will I receive tracking information?
Yes. You will receive an email with full tracking details as soon as your order has shipped.
What should I do if my package is lost or damaged?
Please email info@gemmasjewelryedit.com within 48 hours of delivery issues. We’ll guide you through the claims process and work to resolve it quickly.
Can I include a gift message?
Of course. Just leave your note at checkout or email us directly at info@gemmasjewelryedit.com after placing your order.
Can I amend or cancel an item from my order?
Depending on the status of your order, it may be possible to cancel or make adjustments to size and/or personalization. If an amendment is needed, please email info@gemmasjewelryedit.com as soon as possible. Gemma’s Jewelry Edit will do its best to accommodate your request.
How do I make a return?
Please note: engraved or resized items are non-refundable.
Returns for other eligible items are accepted within 7 days of delivery. Items must be unworn and returned in their original packaging. For full details, please see the product page or email info@gemmasjewelryedit.com.
Do I need to pay for return shipping?
Yes, return shipping is the responsibility of the customer. We strongly recommend using a tracked and insured shipping method.
How long does a refund take?
Once your return is received and approved, refunds are issued within 2–3 business days to the original payment method.
Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
